LIVE from NOC: A Support Program to Improve Staff Well-Being—[MINI PODCAST]

As the ACCC Financial Advocacy Network engages key stakeholders to update its Financial Advocacy Services Guidelines it is necessary to ensuring positive financial health for all patients with cancer no matter where they are receiving treatment.

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Billie J. Baldwin, MA, MSW, LCSW-C, joins CANCER BUZZ to talk about the development of Medstar’s Regional Staff Support Program. This program, which was created to address burnout and improve retention rates, provides staff with an opportunity to participate in monthly employee celebrations, encourages peer-to-peer recognition, and enhances communication among associates. Since its implementation, providers and associates have given positive feedback about this program and regularly attend and participate in events.

Guest:
Billie J. Baldwin, MA, MSW, LCSW-C
Manager Oncology Support Services Program
Medstar Franklin Square Medical Center
The Harry and Jeanette Weinberg Cancer Institute

"The most popular program is our Employee Celebration. It’s held monthly and there’s always a theme. One of the most popular things we do is tapping into people’s childhood…It’s just a fun 15-minute break.” – Billie J. Baldwin, MA, MSW, LCSW-C

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