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Home / Education And Resources / Practice Management Operations

PRACTICE MANAGEMENT & OPERATIONS

ACCC is leading the way in transforming oncology practice management and operations resources that connect real-world challenges with real-world solutions.

Oncology programs and practices must keep pace with clinical and technological advancements in the diagnosis, staging, and treatment of cancer. As the healthcare landscape continues to rapidly evolve, management and operations acumen is critical to sustaining the delivery of quality cancer care. However, incorporating the latest therapies and diagnostics into cancer programs can be challenging, especially for communities that lack funding for training and new tools. In addition, many factors, such as size, structure, location, scope of services, staffing, patient populations, and payer mix, can impact the management and operations of cancer programs and practices.

To help address these issues, ACCC has created a comprehensive resource library and facilitated peer-to-peer learning opportunities to provide the training and education that new cancer treatment options often require. In addition, ACCC offers solutions to other oncology practice challenges such as, orienting new-to-oncology staff with a 360-degree view of cancer program fundamentals, making a business care for hiring new staff, strategies for building staff resilience and well-being, integrating telehealth into practice, understanding evolving payment models, and more.

Tumor Boards

Tumor boards, also known as multidisciplinary cancer conferences, provide prospective patient case review and assure quality of care evaluation related to diagnosis, treatment, symptom management, follow-up, prehabilitation and/or rehabilitation, and supportive care. Discussion includes, but is not limited to, sharing of expert clinical opinions and treatment recommendations; treatment decision made by attending physician and patient; and opportunities for clinical trial participation.

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AI in Cancer Care

Explore how oncology practices are implementing artificial intelligence (AI) to improve operations, reduce clinician burden, advance precision medicine, and enhance patient-centered care.


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Cancer Program Fundamentals

These materials have been developed for those who are new to oncology, as well as those exploring a new area within the cancer service line or those seeking to expand established services.

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EHR Integration: Effective Practices to Facilitate Timely and Comprehensive Biomarker Testing

Hurdles in biomarker testing workflows, complex ordering processes, timely results reporting, and EDI and data-sharing barriers continue to challenge the multidisciplinary team.

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Oncology Team Resiliency

Burnout is on the rise as oncology becomes increasingly complex with new treatment options, growing financial toxicity, an aging patient population, and an increasingly burdensome healthcare system. ACCC is committed to identifying shared strategies and solutions to help combat the burnout and frustration that many of its members experience.

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Making the Case for New Staff

Download these discipline-specific business briefs to learn how to justify the hiring of critical cancer care staff members, such as oncology social workers, oncology pharmacists, registered dietitian nutritionists, board certified genetic counselors, financial navigators, and oncology psychologists.

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Oncology Practice Transformation and Integration Center

To help facilitate education and training that new treatment options often require, ACCC has formed this network of multidisciplinary professionals to support ongoing peer-to-peer learning.

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Leadership Sustainment and Engagement Videos

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Telehealth & Digital Medicine

The loosening of restrictions and policies during the COVID-19 pandemic has allowed for the rapid implementation of telehealth and telemedicine into cancer care. Through interviews and focus groups, ACCC continues to document how the growing need for telehealth services has impacted oncological care.

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Featured Resources

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The Centers for Medicare & Medicaid Services Will Pay for Patient Navigation — Now What?

The role of the patient navigator continues to evolve in tandem with the healthcare landscape’s emphasis on patient-centered, efficient, coordinated care.


Following decades of research demonstrating the efficacy of patient navigation on clinical and patient-reported outcomes, the Centers for Medicare & Medicaid Services (CMS) issued a final rule that pays for patient navigation and navigation-related services effective January 1, 2024. Review a description of the codes, how to use them, who can perform services, and next steps for the field.

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The Centers for Medicare & Medicaid Services Will Pay for Patient Navigation — Now What?

Learning Tools

Mindfulness Meditation Series

This online meditation series can help manage stress levels and improve your social, emotional, physical, and mental health. Through meditation, we cultivate an awareness of the present moment and train the mind to better understand how and why we think and feel the way we do.

Cancer Program Fundamentals

Peer-developed, foundational information on the basic areas encompassed in the development of a cancer program, including Oncology Services, Comprehensive Care, Survivorship, Community Engagement, and more.

From the ACCCBuzz Blog

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Rising to the Occasion: The Impact of Outpatient CAR T-Cell Therapy at the Froedtert & Medical College of Wisconsin Health Network

Oct 1st 2024

In an attempt to enhance patient access, comfort, and convenience while achieving institutional cost savings, the Froedtert & Medical College of Wisconsin Blood and Marrow Transplant and Cellular Therapy Program expanded its offerings by introducing autologous transplants as an outpatient service.

The Next Frontier: How AI Will Shape Oncology Care

The Next Frontier: How AI Will Shape Oncology Care

Sep 19th 2024

By thoughtfully and responsibly incorporating AI into our practices, we can enhance our ability to deliver care that is not only more personalized and effective but also deeply compassionate, across every type of cancer program.

Concept of Teamwork_ACCCBuzz_Square

Innovative Cancer Care: Operationalizing Bispecific Antibodies in the Outpatient Setting at St Luke’s Cancer Institute

Sep 13th 2024

Since 2022, the introduction of 6 additional T cell–engaging bispecific antibodies has transformed the therapeutic landscape across several oncologic, hematologic, and ophthalmologic indications. These approvals catalyzed a need for institutions to develop operational processes that would ensure safe and effective delivery of these novel therapeutics.

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Leveraging Artificial Intelligence (AI) for Early Detection of Lung Cancer: The Lung Nodule Program at Penn Medicine Princeton Health

Sep 6th 2024

Lung cancer remains the leading cause of cancer-related death in the United States, accounting for more fatalities than colorectal and pancreatic cancer combined. One of the keys to improving clinical outcomes lies in early detection and intervention, especially for incidental lung nodules, which could be an early indicator of lung cancer.

More Practice Management & Operations Blog Posts

From Oncology Issues

Best Processes for Development of a Successful Cardio-Oncology Program in a Community Hospital

Best Processes for Development of a Successful Cardio-Oncology Program in a Community Hospital

By Ranju Gupta, Deborah W. Sundlöf, Chun Ting Siu, Kelly C. Schadler, Hannah Cooper, Simi Rai, Kailyn Mann, Janine Barnaby, Cheri A. Silverstein Fadlon, Paul S. Corotto, Nadeem V. Ahmad, and Ronald Freudenberger

Lehigh Valley Hospital in Allentown, Pa., successfully developed a cardio-oncology program designed to implement best practices and guideline-based care, which resulted in an average growth in patient volume of 50 percent per year.

Cultivating Strong Teams in Oncology Care

Cultivating Strong Teams in Oncology Care

By Mark Liu

In the dynamic, everchanging world of oncology, developing the strength of the multidisciplinary care team is paramount.

Views: Mentoring Those New to Oncology

Views: Mentoring Those New to Oncology

By Kerri Michalik, MHA, BSN

In my breakout session at the 37th ACCC [Virtual] National Oncology Conference, held Sept. 14-18, 2020, I shared that mentorship is often the missing link to facing these staffing challenges.

Summit Explores Role of Oncology Advanced Practitioners in Equitable Cancer Care Delivery

Summit Explores Role of Oncology Advanced Practitioners in Equitable Cancer Care Delivery

Learn the 10 feasible and impactful “how-tos” Summit participants identified within three domains—care coordination and communication, clinical trials, and acknowledging and mitigating implicit bias.

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