The ACCC Financial Advocacy Network brought together experts in financial advocacy to create this Playbook—a comprehensive tool to support onboarding and continuous learning for staff who deliver financial advocacy services. In it you will find the basics of financial advocacy, including common terminology and definitions, and details on benefits verification, financial distress screening, prior authorizations, insurance education and optimization, and how to secure available financial assistance options for qualifying patients.
This Playbook is a tool that can be used by anyone on the cancer care team and especially by those who provide any level of financial advocacy services to oncology patients. It should be used to help train those new to their role in financial advocacy and provide additional training and resources for those financial advocates already on the team. Bookmark this page or keep it on your desk as a quick reference guide to all things financial advocacy-related in oncology.
"The knowledge and processes shared in this Playbook will significantly help you and your colleagues gain a better understanding of financial advocacy."
Lori Schneider
Oncology Operations Manager
Green Bay Oncology
Green Bay, WI
2020-21 Chair, ACCC Financial Advocacy Network
